Refunds for Digital Products: What You Must Include to Stay Protected

you’ve already faced the dreaded question:

Can I get a refund?

Maybe it came in an email the day after a big launch. Or maybe someone downloaded your product, then asked for their money back claiming “it wasn’t what they expected.”

Refunds are one of those areas where creators often make decisions based on emotion, fear, or what they see others doing — rather than what’s actually required by law or best for business.

In this post, we’ll walk through the must-know legal basics, what to include in your digital product refund policy, and how to protect your business while still creating a great customer experience.